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Use one main business number
Route a central number to reception, bookings, customer service or the correct location.
VoIP for retail and hospitality
A flexible phone system for shops, venues and customer-facing teams.
HostedVoip4business helps retail and hospitality businesses manage bookings, enquiries, customer calls and multiple locations through one flexible hosted phone system.
14-day free trial
No credit card required
Single or multiple locations
Built for busy customer enquiries
Make it easier for callers to reach the right branch, venue or team.
- Main, local and direct business numbers
- Bookings, reservations and reception routing
- Opening-hours and holiday schedules
- Overflow, queues and voicemail
One main numberAcross branches or venues
Location routingSend calls to the right site
Busy-time handlingQueues, groups and overflow
Easy expansionAdd new locations as needed
Designed for customer-facing businesses
Keep calls organised during busy periods, closures and multi-site working.
Retail and hospitality teams often handle a mixture of bookings, stock questions, opening-hour enquiries, customer service calls and location-specific requests.
Hosted VoIP gives you flexible call routing, shared numbers and consistent call handling without requiring a separate telephone system at every branch or venue.
Practical call handling for busy teams
Help customers reach the right person first time.
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Keep local numbers where needed
Use branch, venue or departmental numbers alongside your main business number.
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Manage busy periods
Use call groups, queues and overflow rules when several customers call at once.
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Route calls by location
Send callers to the right shop, venue, department or team without asking them to call again.
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Handle calls outside opening hours
Use schedules, messages, voicemail and alternative destinations when a site is closed.
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Add new branches more easily
Expand the service without replacing the full phone system at every existing location.
Bookings, reservations and customer enquiries
Build call routing around the way your teams work.
Depending on the selected plan and setup, calls can be handled using:
Explore available features →
Example call flow
A customer calls your main number.
1The call reaches reception, a menu or a bookings team.
2It is routed to the correct branch, venue or department.
3If nobody answers, overflow or voicemail rules take over.
The right device for each role
Counter, reception, office and mobile users can share one system.
Desk phones
A familiar option for front desks, booking areas, stock rooms and fixed service points.
View VoIP phone information →Desktop applications
Make and receive calls from a computer using a suitable headset or audio setup.
See the feature overview →Mobile applications
Stay connected to the business service while moving between locations or working away from a desk.
See VoIP for remote working →Opening hours, holidays and closures
Give callers the right message at the right time.
Different locations may have different opening times, seasonal hours, closure dates or out-of-hours arrangements.
Call schedules can be set so each number or location follows the correct routing, message or voicemail destination.
Location schedulesApply different opening hours to different branches or venues.
Holiday messagesUse temporary messages and alternative routing during closures.
Overflow handlingSend unanswered calls to another team, site or voicemail.
Out-of-hours informationTell callers when you reopen or how to leave a message.
Several branches or venues
Manage every location through one hosted phone system.
Calls can be transferred between locations, answered by a central team or routed directly to a branch or department.
New sites can be added without replacing the full telephone system used by the rest of the business.
See VoIP for multiple offices →Central receptionOne team can answer calls for several sites.
Transfers between locationsMove calls internally without asking customers to redial.
Shared standardsUse consistent messages, routing and voicemail across the business.
Local flexibilityKeep branch-specific numbers, schedules and teams where required.
Keep the numbers customers already know
Bring existing branch, venue and main numbers with you.
Many UK business numbers can be transferred through number porting, including numbers used by different shops, venues or departments.
Porting depends on the current provider, number type and account information. Each request must match the existing service record.
Do not cancel existing services too early.
Read the number porting guide
Keep each service active until the relevant number port is complete and you have been told it is safe to cancel.
1List every number and locationMain, local, direct and departmental numbers.
2Confirm current provider detailsPorting information must match the existing account.
3Plan the order of migrationMove locations together or in controlled stages.
4Complete and test each moveCheck inbound, outbound and internal routing after porting.
Internet and outage planning
Each location needs suitable connectivity and a backup plan.
Hosted VoIP depends on working power, internet access and local networking equipment at each branch or venue.
Call quality and availability can be affected by broadband failure, weak Wi-Fi, congestion, unsuitable routers, local cabling faults or power cuts.
Check each locationMake sure every connection can support the expected number of simultaneous calls.
Plan for busy periodsReview bandwidth when tills, guest Wi-Fi, streaming or other services share the connection.
Prepare for outagesConsider backup connectivity, mobile alternatives and continuity procedures.
Maintain emergency accessEach site should keep an alternative way to contact emergency services.
Plans for different requirements
Choose inclusive or PAYG call arrangements.
Our standard website pricing is shown per user, per month, excluding VAT, and applies when you have two or more users.
Single-user service is available at a higher rate. PAYG is available across the different feature levels and is currently arranged manually.
A good fit for
Customer-facing businesses that need reliable call handling across busy teams or locations.
Retail shops
Restaurants and cafés
Hotels and accommodation
Pubs and entertainment venues
Salons and appointment businesses
Multi-site retailers
Booking and reservation teams
Franchise operations
Test the service before moving important numbers
Start a 14-day free trial.
No credit card is required. Try users, devices and call routing before rolling the service out more widely.
Next steps
Plan the right setup for every location.
Compare costs
Pricing
Review standard inclusive and PAYG options.
See what is available FeaturesExplore routing, queues, schedules, voicemail and more.
Keep existing numbers Number portingUnderstand the information and process involved.
Ask for advice Contact usDiscuss locations, users, numbers, devices and migration.