Business call routing
Direct calls to users, teams, mobiles or voicemail using rules that suit the business.
HostedVoip4business features
Everything your business needs to manage calls professionally.
From simple routing and mobile apps to IVR, queues, recordings and reporting, choose the feature level that matches how your team works.
Feature levels
Available as Inclusive or PAYG
SOHO
Core business calling
Essential features
SME
Advanced call handling
Most popular
Corporate
Complete business platform
Full capability
Calling and routing
Make sure every call reaches the right person.
Build professional call flows around your opening hours, teams, locations and availability.
Voicemail and forwarding
Keep calls moving when users are busy, unavailable or working away from the office.
Business hours
Apply different call handling during opening hours, evenings, weekends and holidays.
Number presentation
Make outbound calls using the correct business identity rather than personal numbers.
Advanced routing
Create more flexible flows for departments, multiple sites and different caller journeys.
Call queues
Manage busy periods by placing callers into organised queues for the right team.
Apps and devices
Use the business phone system wherever you work.
Users can stay connected through desktop apps, mobile apps and compatible desk phones while keeping one professional business identity.
Desktop calling
Mobile business calling
Compatible desk phones
One business identity
Explore business phones and device options →
Desktop app
Call, answer and manage presence from a computer.
Mobile app
Take business calls without exposing personal mobile numbers.
Desk phone
Use supported hardware where a physical handset is preferred.
IVR, menus and queues
Give callers a clearer route through the business.
Advanced call handling helps customers reach the right team while improving visibility during busy periods.
IVR call menus
Present callers with clear choices such as sales, support or accounts, then direct them automatically.
- Professional welcome messages
- Department selection
- Different routing by time or day
Call queues and wallboards
Organise waiting callers, distribute calls to available staff and monitor activity more clearly.
- Queue handling
- Live wallboard visibility
- Improved busy-period management
Call recording
Keep a useful record of important conversations.
Call recording can support training, quality control, dispute handling and operational review.
See which level fits your needs →
SOHO
30-day call recording
SME
30-day call recording
Corporate
Unlimited call recording
Recording use should always follow the applicable legal, privacy and internal business requirements.
Reporting and visibility
Understand how calls are being handled.
See more than just whether the phone rang. Higher feature levels provide stronger operational visibility.
Advanced reporting
Review calling activity and understand how teams and call flows are performing.
Wallboards
Give teams a clearer live view of queue and call activity.
Call history
Review inbound, outbound and missed calls through the platform.
Online management
Control the phone system without waiting for an engineer.
Manage users, routing, opening hours and everyday changes from one online platform.
User management
Add users and manage the people connected to the system.
Call-flow changes
Adjust destinations, forwarding and routing as business needs change.
Opening hours
Control how calls behave during normal hours, evenings and holidays.
Recordings and history
Access the information available within your selected feature level.
Which level includes what?
Compare the main feature differences.
Inclusive and PAYG use the same feature level. Only the call charging method changes.
FeatureSOHOSMECorporate
Desktop and mobile apps✓✓✓
Business call routing✓✓✓
30-day call recording✓✓—
Unlimited call recording——✓
IVR call menus—✓✓
Video calling✓✓✓
Advanced call handling—✓✓
Call queues and wallboards——✓
Advanced reporting——✓
Complete platform directory
Explore everything the phone system can do for your business.
Browse the complete feature set in plain English, grouped by the job each feature helps your business do.
Inclusive and PAYG use the same feature level.
Feature availability depends on SOHO, SME or Corporate—not whether calls are bundled or charged separately.
01 Core calling6 features
HD quality callsGive customers and colleagues clear, professional call quality.
Call encryptionHelp protect business conversations while calls travel across the service.
Music on holdKeep callers informed and reduce the feeling of being left in silence.
Unlimited voicemailMake sure important messages are still captured when nobody can answer.
Unlimited SIP trunksConnect supported phone systems and devices without relying on traditional phone lines.
Video callingMove from a voice call to face-to-face communication when it is more useful.
02 Apps and devices5 features
iOS and Android appsAnswer and make business calls from a mobile while keeping your work identity.
Windows, Mac and Linux appsTurn a computer into a fully connected business phone wherever staff are working.
Browser-based phoneUse the phone system quickly without needing a separate desk phone.
Use compatible hardwareKeep the familiar handset experience where staff prefer a physical phone.
Fax to emailReceive faxes by email without maintaining a separate fax machine or line.
03 Call handling10 features
Call forwarding and routingGet callers to the right person faster and reduce unnecessary transfers.
Ring groupsGive more than one team member the chance to answer important calls.
Call assuranceKeep calls moving when a user, device or location is unavailable.
Time-of-day routingMake sure customers hear the right message and reach the right destination at any time.
Call screening and blockingReduce unwanted calls and decide how particular callers should be treated.
IVR call menusLet customers choose sales, support, accounts or another team without waiting for reception.
Caller-ID routingSend recognised callers directly to the team or person most relevant to them.
Dial by extensionHelp regular callers reach the right person without going through a menu.
Call queueingManage peaks in demand more fairly and reduce missed opportunities.
Wallboard statisticsGive teams a clear view of waiting calls and current activity.
04 Call management8 features
Call logsSee who called, who answered and which calls still need attention.
Call recordingReview conversations for training, quality control and dispute handling.
Presence indication (BLF)Check who is available before transferring a customer or colleague.
Conference bridgesHold group conversations without relying on a separate conferencing service.
Alternative caller IDShow the most appropriate company number for different teams or campaigns.
Call monitoringHelp managers coach staff and maintain consistent customer service.
Voicemail transcriptionRead voicemail content quickly when listening is inconvenient.
Advanced call reportingUnderstand call volumes, missed calls and team performance more clearly.
05 Integration and administration6 features
Hardware provisioningSet up compatible phones more quickly and consistently.
WebhooksConnect call activity with other business systems and automated workflows.
Click to dialStart calls directly from customer records, websites or supported applications.
Roles and permissionsGive staff the access they need without exposing sensitive settings.
Phone book managerKeep useful business contacts consistent and available across the team.
Text to speechProduce professional call messages without recording every prompt manually.
Choose the right level
Compare pricing or explore the platform for yourself.
Start a free 14-day trial with no payment details, or review all six Inclusive and PAYG combinations.