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UK business phone systems with personal setup and support

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HostedVoip4business support

Help with setup, service and everyday use.

Find the right route for getting started, managing your account, using apps and phones, checking call quality or planning a number port.

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UK-based help Existing and new customers Phone and online support
Quick help Choose a route
01Getting started 02Account and login 03Apps and phones 04Call quality 05Number porting 06Contact support
Getting started Account help Apps & phones Call quality Number porting Contact us
Getting started

Start with the route that matches what you need.

Trial the platform, set up a new service or ask us to help plan a more involved business move.

New customer

Start a free 14-day trial

Explore the service before committing. No payment details are required for the trial.

Start the trial →
PAYG setup

Request a PAYG account

PAYG is available on SOHO, SME and Corporate and is currently activated manually.

Request PAYG setup →
Business switch

Plan users, devices and numbers

Best for multiple users, number porting, several sites or more complex call routing.

Plan the move →
Account and login help

Access the customer platform and manage your service.

Use the customer portal to access the hosted phone system, manage users and review the controls available to your account.

Open customer login I cannot access my account
Apps and phones

Choose the right device for each user.

HostedVoip4business can be used through desktop apps, mobile apps, a browser phone and compatible desk phones.

Desktop

Computer app

Use a Windows, Mac or Linux computer for business calling, presence and everyday communication.

  • Check microphone and speaker permissions
  • Use a suitable headset where possible
  • Keep the app signed in and updated
Mobile

iOS and Android apps

Make and answer business calls on a mobile without presenting a personal number.

  • Allow call and notification permissions
  • Check mobile data and Wi-Fi access
  • Keep background activity enabled
Browser

Web phone

Use a supported browser for calling without relying on a physical handset.

  • Allow microphone access
  • Use a current supported browser
  • Avoid multiple competing audio devices
Hardware

Compatible desk phones

Use supported physical handsets where users prefer a traditional desk-phone experience.

  • Confirm compatibility before purchase
  • Use the correct power and network setup
  • Contact us for provisioning guidance
Call quality checks

Most call-quality issues can be narrowed down quickly.

Before contacting support, check the network, device and location involved. This helps identify whether the issue affects one user or the wider service.

01

Check the internet connection

Confirm other online services are working normally and note whether the issue affects Wi-Fi or wired users.

02

Test another device

Try the same account on another supported device to see whether the problem follows the user or the hardware.

03

Check headset and audio settings

Confirm the correct microphone, speaker and permissions are selected.

04

Record the time and number

Note when the problem happened, which number was called and whether it affected inbound or outbound calls.

Keep the number your customers know

Need help with number porting?

Number transfers should be planned carefully. We need the correct account details, number information and supporting documentation before the port can proceed.

Ask about number porting
1Confirm the number and current provider 2Check the account details and documents 3Prepare the new hosted setup 4Schedule and complete the transfer
Common support questions

Useful answers before you contact us.

Where do existing customers log in?

Use the customer portal at talk.hostedvoip4business.com to access the service controls available to your account.

Can you help configure call routing?

Yes. We can advise on opening hours, forwarding, ring groups, menus, queues and other routing options supported by your feature level.

Can I use my existing desk phone?

Possibly. Compatibility depends on the make, model, firmware and current configuration. Confirm suitability before relying on existing hardware.

What information helps with a fault report?

Include the affected user, device, date and time, called number, whether the call was inbound or outbound and a clear description of what happened.

Can you help move us from another provider?

Yes. We can help review users, devices, numbers, call flows and the number-porting process.

Contact support

Tell us what you need help with.

Include enough detail for us to understand the account, user, device or call involved.

Phone

020 8050 5141

For sales, setup guidance and support enquiries during available business hours.

Call support
Online support

Send a support request

Use the secure support form so your email address is not exposed publicly and your enquiry reaches the right team.

Open support form
Existing customer

Access your account

Sign in to the customer platform for account controls and service access.

Customer login
New to HostedVoip4business?

Start a free trial or let us help plan your setup.

We can help with feature selection, PAYG, users, devices, call routing and number porting.

Quick answers Frequently asked questions

Find answers about pricing, trials, switching, number porting, setup, phones, features and support.

View FAQs → Important service information Emergency calling information

Read how 999 and 112 calls work with an internet-based phone service.

View emergency calling information →