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! VoIP Core Issue

Issues with inbound and outbound calls

Some accounts are currently seeing degraded performance on Inbound and Outbound calling. We have mitigated the issue for the majority of our platform, but are aware some users may still be experiencing issues and continue to investigate with priority.
10:53 UTC: All traffic is now flowing freely and platform loads stable. The issue has been systematic of a Distributed Denial of Service attack (DDOS). We see DDOS attacks on an hourly basis as part of every day business and have many automated and manual systems in place to mitigate. Todays attack is particularly sophisticated and sizeable, hence the manual intervention required to mitigate. We continue to monitor closely and will maintain the issue as open for the next 4 hours. Our investigation will continue much after and data analysed in detail to ensure ongoing prevention

10:42 UTC: Whilst we continue to investigate user availability status may be offline for the large majority of users. This is systematic to our investigation and deliberate. We apologise for any inconvenience this may cause.


WED 15 July
10:42 UTC

Est Fix

Wed 15 July
11:00 UTC